SERVICES

       
 SERVICES  
      

1. Payment

Payment methods:
We offer a number of secured payment solutions depending on the delivery country. Our solutions are PCI compliant

France:
Payments are in Euros, all taxes included.

We offer  3 secure payment solutions:
1. Visa, Mastercard, CB and Paypal: We use BNParisbas online secure payment system, Mercanet.
2. 3x payment by credit card: we offer payment in 3 installment by credit card with a  fixed fee of 30€, payable on 1st instalment) – Only available in France – Up to 2500€. 
The solutions used is called Alma, there site:  www.getalma.eu.
3. Bank Transfer: If you prefer to pay by bank transfer / wire transfer, you simply need to contact us (email, phone… see contact section below) to tell us your JITENSHA  configuration and size, as well as potential accessories. We will send you a detailed quotation with our bank information (BNParisbas) in 24 hours max. We will start assembling your bicycle as soon as your payment is received. 

If you wish to pay by check, please contact us.

Switzerland:
Payments are in Swiss Francs, all taxes included.

We offer 2 secure payment solutions:
1. Visa, Mastercard, American Express: We use the secure online payment system called Stripe.
2. Bank Transfer: If you prefer to pay by bank transfer / wire transfer, you simply need to contact us (email, phone… see contact section below) to tell us your JITENSHA  configuration and size, as well as potential accessories. We will send you a detailed quotation with our bank information (BCGE – Banque Cantonale de Genève) in 24 hours max. We will start assembling your bicycle as soon as your payment is received. 

Europe:
Payments are in Euro, all taxes included .If you are a company subject to VAT , we can invoice you excluding taxes.

We offer the same payment methods as in France except 3X installments.
1. Visa, Mastercard, CB and Paypal: We use BNParisbas online secure payment system, Mercanet.
2. Bank Transfer: If you prefer to pay by bank transfer / wire transfer, you simply need to contact us (email, phone… see contact section below) to tell us your JITENSHA configuration and size, as well as potential accessories. We will send you a detailed quotation with our bank information (BNParisbas) in 24 hours max. We will start assembling your bicycle as soon as your payment is received.

International Excluding UE:
Payments are in Euros, excluding taxes. Import duties and VAT are susceptible to be billed by local authorities when you receive your JITENSHA.

We offer 2 secure payment solutions:
1. Visa, Mastercard, American Express: We use the secure online payment system called Stripe.
2. Bank Transfer: If you prefer to pay by bank transfer / wire transfer, you simply need to contact us (email, phone… see contact section below) to tell us your JITENSHA  configuration and size, as well as potential accessories. We will send you a detailed quotation with our bank information (BCGE – Banque Cantonale de Genève) in 24 hours max. We will start assembling your bicycle as soon as your payment is received. 

Currencies:
Currencies are automatically in checkout depending on your delivery country. We use 2 currencies: Euros for France, UE and International. Swiss Franc for Swiss deliveries.

2. Shipping, assembly and support for assembly

SHIPPING
Which carriers do you use?
All our shipments are made by well known carriers (Geodis and France Express for bicycles, UPS and TNT for accessories and spare parts) to ensure a safe delivery to your door. All orders and shipments have a tracking number to track the progress of your delivery in real time.
In Switzerland, we only use the services of Swiss Post.

Where do you ship?
We ship worldwide (except E-Bikes, only in Europe and Switzerland). If your country is not in the list, please contact us at service@JITENSHA .fr. For any specific request, we will find a solution.

What are the shipping rates?
France and Switzerland:
Delivery is offered in France and Switzerland for purchases over 150 € / 150 Frs.
Under 150 € / 150Frs, delivery charges are 10 €

Europe:
Our shipping rates range from € 30 to € 150 depending on the destination + € 20 insurance for electric bikes.
The shipping costs are calculated in your cart, once the destination is confirmed.

International:
JITENSHA ‘s are shipped by plane with the TNT Urgent Business service.
We only ship traditional bicycles by air. E-bikes can not be sent by air, due to air traffic regulations on batteries.
The shipping costs are calculated in your cart, once the destination is confirmed.

What are the transport times?
Your JITENSHA  is assembled upon receipt of your order and payment. We are committed to deliver in less than 2 weeks traditional bikes and 3 weeks for E-JITENSHA  (E-bikes).
The assembly, testing and packing of your JITENSHA  takes the majority of this time.

Transport times vary depending on the destination:
France: 24 / 72h
Switzerland: 24h / 48h.
Europe: Variable according to the destinations. Usually 2 to 6 working days.
International: from 4 to 10 days.

Express delivery ?
Please contact service@JITENSHA .fr if you require an express delivery / 24h.

ASSEMBLY:

Do I have to assemble my JITENSHA ?
Your JITENSHA  is assembled to order in our workshop. Once the tests are done, the handlebars, front wheel and pedals are disassembled for shipping. You will re-assemble it easily in 10 minutes. You will find an assembly manual in your package. This operation is really simple and we will be happy to guide you on the phone if it helps you. The necessary tools (not supplied): a pair of scissors, a key alen of 6, a key alen of 5, a flat key of 15 (or an adjustable spanner).

Also, our service / maintenance partner, Cyclofix, who is trained on our products, can come to your home or the office, to assemble your JITENSHA  completely and help you with the start of an E-JITENSHA  E-bike application and connection with your smartphone). This service is charged 55 € for traditional bikes and 75 € for E-bikes (if you ask the technician to link your bike to your smartphone – its really simple and cab be done alone). This service is available in Paris, Bordeaux, Lyon, Lille, Grenoble, Strasbourg, Nantes and Rennes. Nice, Montpellier, Toulouse will benefit from this service from September 2019.

Finally, you can in any other case, go to a cycle workshop to ask him to assemble.

In any case, rest assured, the assembly of the saddle, pedals, handlebars (to insert in the steering tube and tighten) and the front wheel, are operations within the reach of all.

Link to assembly instructions

RISK OF TRANSPORT
Packaging:

For us, packaging is an integral part of the product and we take extreme care of the product packaging. Every tube is covered by a foam tube, the bike is blocked by a rear wheel stand, the front wheel is covered with cardboard and all parts are locked together.

 

What happens if my bike is damaged on delivery / receipt?
All our shipments are insured and if we are able to prove the damage occurred during shipment, we will replace your product. We will handle the paperwork and send the replacement.
VERY IMPORTANT: Please send us pictures of the damaged package and goods. It is your buyer’s responsibility to express reservations to the carrier in this case. We will not be able to replace your product if we cannot prove to the carrier that the package has arrived damaged.

An extraordinary customer experience and your satisfaction are what matters most to us. If you have any concerns, contact us and we will immediately arrange an alternative at our expense.

Retours et Droit de rétractation

Le client dispose de quatorze jours à compter de la réception du produit pour exercer son droit de rétractation sans avoir à justifier de motifs ou à payer des pénalités, à l’exception, le cas échéant, des frais de retour.

Le droit de rétractation peut être exercé auprès de JITENSHA selon les modalités définies ci-après.. Si le droit de rétractation est exercé dans le délai précité, seul le prix du (des) produit (s) acheté (s) sera remboursé, les frais de retour seront supportés par le client.
Après communication de la décision du client d’exercer son droit de rétractation dans le délai de 14 jours, le client d’un nouveau délai de 14 jours pour renvoyer le ou les produits concernés par la rétractation. Les retours des produits doivent être effectués dans leur état d’origine, neufs et complets (emballage, accessoires, notice…) afin qu’ils puissent être re-commercialisés dans un nouvel État; Ils doivent être accompagnés d’une copie du récépissé d’achat. Si le produit reçu ne correspond pas à la commande passée, le client peut, dans le délai de rétractation, retourner le produit.
Le vendeur rembourse l’acheteur ou échange les produits défectueux ou ne correspond pas à la commande faite. Contactez-nous à service@jitensha.fr pour exercer votre droit de rétractation.

En cas de dépréciation du produit résultant de manipulations autres que celles nécessaires pour établir la nature, les caractéristiques et le bon fonctionnement du produit, la responsabilité du client peut être engagée.

Modalités d’exercice du droit de rétractation

Pour exercer le droit de rétractation, conformément aux dispositions légales, le client peut utiliser le formulaire-type de rétractation qui figure en annexe des présentes CGV. Il est à adresser par email à service@jitensha.fr ou par voie postale à l’adresse suivante : JITENSHA 9 rue des Terrasses, 74960 Annecy, en exprimant la volonté de se rétracter sans ambiguïté, et mentionnant la commande concernée par cette rétractation.

Une fois le formulaire de rétractation envoyé à JITENSHA au plus tard dans les 14 jours suivant la réception de votre commande, vous devez renvoyer le ou les produits concernés à JITENSHA, au plus tard, dans les 14 jours à compter de l’envoi du formulaire de rétractation à JITENSHA.

Le client est libre de choisir le mode d’envoi de son produit et de souscrire ou non une assurance en cas de perte, de vol ou de destruction de son colis. JITENSHA ne prend en charge aucun de ces frais ni le coût du transport et ne saurait être tenu pour responsable de la non réception du colis du client. JITENSHA conseille au client d’opter pour un envoi suivi du colis. De manière générale, tous les frais et risques liés au retour du produit sont à la charge du client.

Pour les produits ne pouvant nous être renvoyés par la Poste en raison de leur nature et/ou de leur taille, une estimation des frais de retours auprès d’un transporteur, peut-etre evaluée entre 100 et 150€ pour la France (continentale).

Sur demande JITENSHA peut organiser ce transport moyennant facturation du montant ci-dessus.

Cette estimation de frais de retour n’engage pas JITENSHA. Le prix à payer pour le renvoi de votre produit pourra varier suivant le transporteur que vous aurez choisi pour renvoyer votre produit.

Remboursement

En cas d’exercice du droit de rétractation, JITENSHA procédera au remboursement des sommes versées (y compris les frais de livraison) dans les 14 jours à compter de la date à laquelle JITENSHA récupère le produit ou le client ait fourni une preuve de l’expédition du produit, la date retenue étant celle du premier de ces faits. JITENSHA procède au remboursement selon le même moyen de paiement que celui utilisé pour la commande. JITENSHA n’est pas tenue de rembourser les frais supplémentaires si le client a choisi un mode de livraison plus coûteux que le mode de livraison standard proposé par JITENSHA.

Les produits retournés dans un état non conforme ne seront pas remboursés par JITENSHA.

3. Warranty, After Sales Service, Care

NORMS AND SECURITY STANDARDS
JITENSHA  and E-JITENSHA  are designed and manufactured according to ISO 4210 and EN15194 standards.
Rigorous tests have been performed by certified outdoor laboratories to assert the total safety of JITENSHA .

WARRANTY
JITENSHA  guarantees each new bike against any material or manufacturing defect for 2 years.
The E-JITENSHA  engine and battery have a 2 year warranty. The battery also has a 30,000km warranty and 1,000 charge cycles.

Note: Your warranty will only be processed if you have a valid receipt for your purchase. The warranty only applies to the original owner and is not transferable.
This warranty is expressly limited to the replacement of defective parts, or a defective frame, and is the sole remedy of the warranty.
The warranty does not cover normal wear and tear, damage caused by misuse, accidents, improper handling or assembly, and maintenance or installation of accessories and parts.

You can contact us by any means (see contact section and company information in the FAQ) so that we take care of you.

AFTER SALES SERVICE:
Service is very important in JITENSHA ‘s DNA. Our Japanese influence drives our top notch service and quality approach. We are proud to offer a very upscale customer experience and service. Do not hesitate to contact us for any question.

We have established a partnership with Cyclofix – https://www.cyclofix.com/ – in 8 French cities (Paris, Bordeaux, Lyon, Lille, Grenoble, Strasbourg, Nantes and Rennes) and 3 to come in September 2019 (Nice, Montpellier, Toulouse) for service and maintenance of JITENSHA  bicycles. Cyclofix technicians are trained on our bikes and technologies.
Cyclofix moves to your home or office. All over. They are cycle technicians licensed by the state, who travel by cargo bike.
Cyclofix keeps a stock of JITENSHA  parts allowing them to very quickly solve all the potential problems.
If your JITENSHA  is under warranty, we take the repairs at our expense. Cyclofix charges us directly.

Cyclofix also offers, for 55 €, to assemble your bike when you receive it at home, if you are not at ease with doing it yourself.

We manufacture all JITENSHA ‘s on demand and have all the parts composing your JITENSHA  in stock. We can instantly ship them (if you wish) or ship them to the cyclofox technician if needed.

In Annecy and Geneva, we welcome you every day of the week and the weekend (Geneva only), by appointment, to perform all types of repairs and service on your JITENSHA .
In Basel, our reseller, Voyage Cycling Store, also welcomes you from Tuesday to Saturday, without appointment.

In all other cities, you can go to most cycle shops to make repairs or adjustments. If your JITENSHA  is under warranty, we will take the repairs to our charge upon presentation of an invoice. Please inform us of the quotation before making the repair.

Specificities of the after-sales service for E-JITENSHA , electric bikes:
All of the above applies to E-JITENSHA .

In addition, thanks to iOS and Android App connected in Bluetooth to your JITENSHA , we are able to make a remote diagnosis to analyze your engine.
2 types of problems:
– Software problem: remotely, we are able to “reset” your engine to correct possible inconsistencies between the engine and the application.
– Hardware problem: for material repairs, our technicians in Annecy and Geneva are trained and have the necessary parts to replace any part of  your engine.
In the “Cyclofix cities” (Paris, Bordeaux, Lyon, Lille, Grenoble, Strasbourg, Nantes and Rennes (and 3 to come in September 2019: Nice, Montpellier, Toulouse), Cyclofix technicians will be authorized from 1 October 2019 to repaired the engines.
– If your engine is under warranty and a more consequent repair (or a complete replacement of the wheel) is necessary we pay 100% of transport costs. We have an agreement with 100 Mail Boxes Etc. stores in France, and we will send you a label to return the complete wheel (which is disassembled with a flat key of 17, in 5 minutes and without any technical skill). If you do not want to pack the wheel yourself, and you are close to an MBE center, they will do it for you.

CARE

JITENSHA  requires minimal maintenance. Aside from inflating your tires and greasing your chain if necessary, you will not have to worry much about maintenance. For its longevity, we recommend that you park your JITENSHA  as much as possible in a dry place. Give it a little luster with a soft cloth as often as you like.
In case of problems with your JITENSHA , we can deliver all the parts of a JITENSHA  very quickly.
 The quality of the parts, reliability of our offer and the simplicity of JITENSHA  significantly limit the risk of problem JITENSHA , they are quality parts and their specifications are “standard” which means that you can replace most parts in any repair cycle or you even if you prefer.

We are delighted to supply all original spare parts to our customers. Contact us for a list of spare parts prices.

In cities where Cyclofix operates (Paris, Bordeaux, Lyon, Lille, Grenoble, Strasbourg, Nantes and Rennes – from September 2019, Nice, Montpellier, Toulouse), you can also call on Cyclofix technicians who will come to your home or your office to maintain or repair your bike.

In Annecy and Geneva, we welcome you every day of the week and the weekend (Geneva only), by appointment, to perform all types of repairs on your JITENSHA .
In Basel, our reseller, Voyage Cycling store also welcomes you from Tuesday to Saturday, without appointment.

Transport of spare parts:
We have a partnership with a transport company, which has branches all over Europe (around 100 in France), which allows us to efficiently manage all parts flows when needed.

4. Contact and company information

How can I reach JITENSHA ?
You can reach us by multiple channels et we will answer 7/7 in a few hours.

Phone: FRANCE: +33 1 82 88 03 85 | SWITZERLAND: +41 22 518 87 09
Email: service@JITENSHA .fr
Facebook messenger: https://www.facebook.com/JITENSHA .fr/
Instagram: https://www.instagram.com/JITENSHA .fr/?hl=fr

Company:
JITENSHA  is a 2 year old start up with offices and workshops in Annecy, France and Geneva, Switzerland.
We assemble and deliver our bicycles for France and EU in Annecy and for Switzerland and the rest of the world in Geneva.
We pride ourselves in manufacturing a small quantity of bicycles with premium service and attention to detail.

France: JITENSHA  SAS
RCS 848 256 707
SIRET 848 256 707 00011.
EORI: FR84825670700011
TVA: FR 62 848256707

JITENSHA  SAS
9 rue des Terrasses, Cran Gevrier
74960 Annecy
France
+33 1 82 88 03 85

Switzerland: JITENSHA  sàrl
IDE JITENSHA  sàrl : CHE-487.531.000
TVA: CHE-487.531.000 TVA
3 rue de Buis
1202 Genève
Suisse
+41 22 518 87 09

If you wish to know more about JITENSHA story, you can go to the story section of the site.

5. Product information

What type of material are Jitensha’s made of?

Jitensha bicycle frames and forks are made of high quality alloyed steel called “Double Butted Chromoly Steel”. Its better known as “Cr-Mo 4130”. Double butted means the tube thickness varies: Thicker at the main frame joints to increase strength and thinner on other sections to decrease weight where possible. The result is a great balance of light weight and durability.

All other parts are made of Aluminium Alloy 6061 (i.e Crankset, handle bars, seat tubes, …), Aluminium (wheel rims, pedals, …) and Microfiber (i.e saddles and bar tapes…).

Why don’t you make Carbon or Aluminium frames?

To make our bike versatile and light weight for daily urban use, we are convinced the Cr-Mo 4130 specs are ideal. Carbon and Aluminium would be lighter, but a lot more fragile.

What is a single speed?

A single speed is a classic bike with only one speed, 2 breaks and a freewheel in the back. Our crank/sprocket ratio, 48T x 18T makes it a very versatile bike: you can go real fast, re-start easily when stopping at a light and go up-hill as well by pressing a bit harder on your legs.

Why did Jitensha decide to create only single speed bikes?

We now offer 2-speed bikes as well as e-bikes. Discover here.

We know you wonder and are a bit anxious about this… Actually, why do you think people who ride the most in cities (messengers) use fixie or single speed bikes?

At Jitensha, we’ve discovered single speed recently and we simply love the riding experience. The freedom and ease of use of a single speed. It’s a totally different experience and once you have tried, its hard to go back to another bicycle.

They are awesome to ride, they are fast, they require no maintenance, and they are all about you, your legs, the city and your bike. Give it a try and you won’t regret.

– Ergonomic design and light weight (<10kg – a Velib weights 22kg) => speed and control,
– One speed => no maintenance, no skipping gears, no weird noises | 100% pleasure!
– You have 100% control on your ride!

Just focus on enjoying your ride without any technical hassle!

What is the difference between a single speed and a fixie?

The key differences is you have a freewheel (in the back) and 2 breaks, so its like any other bike you have ridden before. You’ll be comfortable and feel good from the moment you get on it.

Can I ride a single speed bike in a “hilly” city?

Of course, you can! We ride in Tokyo, Paris, New York, Geneva… ! Our crank/sprocket ratio, 48T x 18T makes it a very versatile bike. You’ll learn quickly how to optimize your routes and arrive at good speed at the bottom of a hill.

Is it hard to get used and to ride a Jitensha?

You’ll feel well from the moment you jump on it! And the more you ride it, the more you’ll love it. It’ll then be hard to go back to a bike with speeds.

Size

The size of your frame is important to ensure a great riding experience. Yet, we understand most of us don’t know much about bicycle sizing. Please use the below chart to choose the right size. You will also find this on the shop pages when you order your Jitensha.

Many adjustments can be made to ensure the perfect fit once you receive your bicycle: stem height, saddle height and position / distance to handle bar… We are always at your advice@jitensha.fr to help advise if you wish.

More information here.

 

Do you have “flip flop” hubs?

No, our bicycles are only assembled with a free wheel single speed sprocket. However, our rear hub enables to replace the freewheel by a fixed sprocket.

From July 2018 onwards our wheels will be flip flop. Our wheels will be assembled in single speed by default. Id you like a fixie set-up please inform as when you order (notes sections of your order)

Do you build women’s bicycles?

Jitensha bicycles are suited for anyone 1,62m and taller. And if you are thinking of bicycles without a straight top tube, then you may want to leave us your email so we inform you when our new styles arrive. service@jitensha.fr.

How much do your bikes cost?

Our pricing is simple and aims to be affordable. 5 price points for all custom designed Jitensha’s : 690€ (black, pearl white), 740€ (concrete, whisky), 790€ for Chrome and 890€ for the upcoming Copper.

For all custom designed JITENSHA’s : 690€ (black, pearl white), 740€ (concrete, whisky), 790€ for Chrome and 890€ for Copper.

2-speeds: add 130€ to the above price and E-bike: add 1380€.

Do you sell spare parts?

Yes, we do. Please contact us by email at service@jitensha.fr for the moment if you need any of our spare parts. A section will be added shortly with all spare parts, some inspiring Japanese products and more bicycle accessories.

Where are Jitenshas made?

All Jitensha bicycles are hand-assembled and tested in our Geneva workshop in Switzerland.

Jitensha’s curated set of components is sourced from the best suppliers/brands in the industry in Japan, Taiwan and France. It’s proprietary frame design is fabricated in a family owned facility in Taiwan, the world leader in high quality bicycles.

Jitensha parts have been carefully chosen to offer you the ideal mix of quality, design to make your riding experience a great one at the right price.

6. Distribution and Showrooms

Jitensha is sold mainly online to avoid intermediaries and increased prices.
We are an independant online bicycle brand without a shop… yet!

If you would like to test drive a Jitensha:

For France:
Paris: We organise every month JITENSHA days where you can see, touch and ty a wide range of JITENSHA’s. If you wish to know the details of the next session, please email us @ Service@jitensha.fr

Annecy workshop: send us an email @ Service@jitensha.fr and we can organise a trial in our workshop.

Switzerland:
– Geneva: we can welcome you in our Showroom / office, on reservation. Please email service@jitensha.fr
– Basel: you can see a nice range of JITENSHA at Voyage Cycle Store .

7. Special requests, corporate sales program

Special request:

We are always happy to discuss any special request or project you may have! So please don’t hesitate to email us at service@jitensha.fr.

Corporate sales program:

If you want Jitensha for your employees to commute to work and to promote a healthy, softer and cleaner transportation mode, we will be happy to assist you in developing your personal fleet of Jitensha bicycles.

Contact and company information

How can I reach Jitensha?

You can reach us by multiple channels et we will answer 7/7 in a few hours.

Phone: France +33 6 79 60 34 | Switzerland +41 78 636 54 55

Email: service@jitensha.fr

Whatsapp: +41 78 636 54 55

Facebook messenger: https://www.facebook.com/jitensha.fr/

Instagram: https://www.instagram.com/jitensha.fr/?hl=en

Company:

Jitensha is a 2 year old start up with offices and workshops in Annecy, France and Geneva, Switzerland.

We assemble and deliver our bicycles for France and EU in Annecy and for Switzerland and the rest of the world in Geneva.

We pride ourselves in manufacturing a small quantity of bicycles with premium service and attention to detail.

France: JITENSHA SAS

RCS 848 256 707

SIRET 848 256 707 00011.

EORI: FR84825670700011

TVA: FR 62 848256707

JITENSHA SAS

9 rue des Terrasses, Cran Gevrier

74960 Annecy

France

+33 6 79 60 34 88

Switzerland: JITENSHA sàrl

IDE JITENSHA sàrl : CHE-487.531.000

TVA: CHE-487.531.000 TVA

3 rue de Buis

1202 Genève

Suisse

+41 78 636 54 55

8. Privacy

We do not sell and will never sell your data!

We are committed to comply with law relating to data protection specifically when receiving and using personal data. We will use your personal data exclusively to carry out your order and for internal usage. Personal data will not be disclosed to any third party, unless ordered by law or to prevent fraud. You have a right to questions, access, modify, oppose the data to the personal information you have submitted to complete your agreement with us. Accepting our terms and conditions, you agree that we use this data for the execution of this sales contract. By entering your email address on our site, you will receive emails with information, offers, news regarding our Brand and its universe. You can un-subscribe at any time by clicking on the link within the newsletter.

100% SECURE PAYMENT

                   

Credit Cards, Paypal, Bank transfer.

100% SSL Secure, PCI Certified.

 

More on payment

 

CREATED & HAND-ASSEMBLED IN EUROPE

                   
Every JITENSHA is assembled for you, on demand, in our workshops (Annecy and Geneva).  Every detail is key to ensure a superb style, a great ride and safety.  

We welcome you to visit us  if you want to see, touch and try a JITENSHA. 

FREE DELIVERY*

                   
* In France and Switzerland. 

Your JITENSHA arrives at your door in 2 weeks. If you are in a rush, contact us, we will do better!  

We deliver our E-bikes everywhere in Europe . We deliver worldwide by air our traditional bikes .

More on delivery

Ready to ride in minutes

                   
Your JITENSHA is fully assembled and tested in our workshops. Once tested, the handlebar, pedals, front wheel and saddle are removed. Its all pre-set, so when it arrives you need 4 standard tools, 6 steps and you'll hit the road in10 minutes. No technical skills neeeded. If you are not comfortable, our partner Cyclofix can do the assembly for you. 

More on assembly

PREMIUM SERVICE AND ADVICE 7/7

                   
We are proud to offer a very upscale and personal customer experience and service. Do not hesitate to contact.  You can reach us by multiple channels. We will answer 7/7 in a few hours. 

Online chat | Phone: France +33 1 82 88 03 85 or Suisse +41 22 518 87 09 | Email: service@jitensha.fr 

2 YEARS WARRANTY AND ISO4210 / EN 15194 CERTIFIED

                   
Each new bicycle is guaranteed against any material and manufacturing defects for 2 years.
Our bicycles are ISO Certified for the highest quality and safety standards. 

 More on quality and after sales

NEWSLETTER

     
 NEWSLETTER