SERVICES

       
 SERVICES  
      

1. Payment

Payment methods:
We offer a number of secured payment solutions depending on the delivery country. Our solutions are PCI compliant

France:
Payments are in Euros, all taxes included.

We offer  3 secure payment solutions:
1. Visa, Mastercard, CB and Paypal: We use BNParisbas online secure payment system, Mercanet.
2. 3x payment by credit card: we offer payment in 3 installment by credit card with a  fixed fee of 30€, payable on 1st instalment) – Only available in France – Up to 2500€. 
The solutions used is called Alma, there site:  www.getalma.eu.
3. Bank Transfer: If you prefer to pay by bank transfer / wire transfer, you simply need to contact us (email, phone… see contact section below) to tell us your JITENSHA  configuration and size, as well as potential accessories. We will send you a detailed quotation with our bank information (BNParisbas) in 24 hours max. We will start assembling your bicycle as soon as your payment is received. 

If you wish to pay by check, please contact us.

Switzerland:
Payments are in Swiss Francs, all taxes included.

We offer 2 secure payment solutions:
1. Visa, Mastercard, American Express: We use the secure online payment system called Stripe.
2. Bank Transfer: If you prefer to pay by bank transfer / wire transfer, you simply need to contact us (email, phone… see contact section below) to tell us your JITENSHA  configuration and size, as well as potential accessories. We will send you a detailed quotation with our bank information (BCGE – Banque Cantonale de Genève) in 24 hours max. We will start assembling your bicycle as soon as your payment is received. 

Europe:
Payments are in Euro, all taxes included .If you are a company subject to VAT , we can invoice you excluding taxes.

We offer the same payment methods as in France except 3X installments.
1. Visa, Mastercard, CB and Paypal: We use BNParisbas online secure payment system, Mercanet.
2. Bank Transfer: If you prefer to pay by bank transfer / wire transfer, you simply need to contact us (email, phone… see contact section below) to tell us your JITENSHA configuration and size, as well as potential accessories. We will send you a detailed quotation with our bank information (BNParisbas) in 24 hours max. We will start assembling your bicycle as soon as your payment is received.

International Excluding UE:
Payments are in Euros, excluding taxes. Import duties and VAT are susceptible to be billed by local authorities when you receive your JITENSHA.

We offer 2 secure payment solutions:
1. Visa, Mastercard, American Express: We use the secure online payment system called Stripe.
2. Bank Transfer: If you prefer to pay by bank transfer / wire transfer, you simply need to contact us (email, phone… see contact section below) to tell us your JITENSHA  configuration and size, as well as potential accessories. We will send you a detailed quotation with our bank information (BCGE – Banque Cantonale de Genève) in 24 hours max. We will start assembling your bicycle as soon as your payment is received. 

Currencies:
Currencies are automatically in checkout depending on your delivery country. We use 2 currencies: Euros for France, UE and International. Swiss Franc for Swiss deliveries.

2. Shipping, assembly and support for assembly

SHIPPING
Which carriers do you use?
All our shipments are made by well known carriers (Geodis and France Express for bicycles, UPS and TNT for accessories and spare parts) to ensure a safe delivery to your door. All orders and shipments have a tracking number to track the progress of your delivery in real time.
In Switzerland, we only use the services of Swiss Post.

Where do you ship?
We ship worldwide (except E-Bikes, only in Europe and Switzerland). If your country is not in the list, please contact us at service@JITENSHA .fr. For any specific request, we will find a solution.

What are the shipping rates?
France and Switzerland:
Delivery is offered in France and Switzerland for purchases over 150 € / 150 Frs.
Under 150 € / 150Frs, delivery charges are 10 €

Europe:
Our shipping rates range from € 30 to € 150 depending on the destination + € 20 insurance for electric bikes.
The shipping costs are calculated in your cart, once the destination is confirmed.

International:
JITENSHA ‘s are shipped by plane with the TNT Urgent Business service.
We only ship traditional bicycles by air. E-bikes can not be sent by air, due to air traffic regulations on batteries.
The shipping costs are calculated in your cart, once the destination is confirmed.

What are the transport times?
Your JITENSHA  is assembled upon receipt of your order and payment. We are committed to deliver in less than 2 weeks traditional bikes and 3 weeks for E-JITENSHA  (E-bikes).
The assembly, testing and packing of your JITENSHA  takes the majority of this time.

Transport times vary depending on the destination:
France: 24 / 72h
Switzerland: 24h / 48h.
Europe: Variable according to the destinations. Usually 2 to 6 working days.
International: from 4 to 10 days.

Express delivery ?
Please contact service@JITENSHA .fr if you require an express delivery / 24h.

ASSEMBLY:

Do I have to assemble my JITENSHA ?
Your JITENSHA  is assembled to order in our workshop. Once the tests are done, the handlebars, front wheel and pedals are disassembled for shipping. You will re-assemble it easily in 10 minutes. You will find an assembly manual in your package. This operation is really simple and we will be happy to guide you on the phone if it helps you. The necessary tools (not supplied): a pair of scissors, a key alen of 6, a key alen of 5, a flat key of 15 (or an adjustable spanner).

Also, our service / maintenance partner, Cyclofix, who is trained on our products, can come to your home or the office, to assemble your JITENSHA  completely and help you with the start of an E-JITENSHA  E-bike application and connection with your smartphone). This service is charged 55 € for traditional bikes and 75 € for E-bikes (if you ask the technician to link your bike to your smartphone – its really simple and cab be done alone). This service is available in Paris, Bordeaux, Lyon, Lille, Grenoble, Strasbourg, Nantes and Rennes. Nice, Montpellier, Toulouse will benefit from this service from September 2019.

Finally, you can in any other case, go to a cycle workshop to ask him to assemble.

In any case, rest assured, the assembly of the saddle, pedals, handlebars (to insert in the steering tube and tighten) and the front wheel, are operations within the reach of all.

Link to assembly instructions

RISK OF TRANSPORT
Packaging:

For us, packaging is an integral part of the product and we take extreme care of the product packaging. Every tube is covered by a foam tube, the bike is blocked by a rear wheel stand, the front wheel is covered with cardboard and all parts are locked together.

 

What happens if my bike is damaged on delivery / receipt?
All our shipments are insured and if we are able to prove the damage occurred during shipment, we will replace your product. We will handle the paperwork and send the replacement.
VERY IMPORTANT: Please send us pictures of the damaged package and goods. It is your buyer’s responsibility to express reservations to the carrier in this case. We will not be able to replace your product if we cannot prove to the carrier that the package has arrived damaged.

An extraordinary customer experience and your satisfaction are what matters most to us. If you have any concerns, contact us and we will immediately arrange an alternative at our expense.

    3. Warranty, After Sales Service, Care

    NORMS AND SECURITY STANDARDS
    JITENSHA  and E-JITENSHA  are designed and manufactured according to ISO 4210 and EN15194 standards.
    Rigorous tests have been performed by certified outdoor laboratories to assert the total safety of JITENSHA .

    WARRANTY
    JITENSHA  guarantees each new bike against any material or manufacturing defect for 2 years.
    The E-JITENSHA  engine and battery have a 2 year warranty. The battery also has a 30,000km warranty and 1,000 charge cycles.

    Note: Your warranty will only be processed if you have a valid receipt for your purchase. The warranty only applies to the original owner and is not transferable.
    This warranty is expressly limited to the replacement of defective parts, or a defective frame, and is the sole remedy of the warranty.
    The warranty does not cover normal wear and tear, damage caused by misuse, accidents, improper handling or assembly, and maintenance or installation of accessories and parts.

    You can contact us by any means (see contact section and company information in the FAQ) so that we take care of you.

    AFTER SALES SERVICE:
    Service is very important in JITENSHA ‘s DNA. Our Japanese influence drives our top notch service and quality approach. We are proud to offer a very upscale customer experience and service. Do not hesitate to contact us for any question.

    We have established a partnership with Cyclofix – https://www.cyclofix.com/ – in 8 French cities (Paris, Bordeaux, Lyon, Lille, Grenoble, Strasbourg, Nantes and Rennes) and 3 to come in September 2019 (Nice, Montpellier, Toulouse) for service and maintenance of JITENSHA  bicycles. Cyclofix technicians are trained on our bikes and technologies.
    Cyclofix moves to your home or office. All over. They are cycle technicians licensed by the state, who travel by cargo bike.
    Cyclofix keeps a stock of JITENSHA  parts allowing them to very quickly solve all the potential problems.
    If your JITENSHA  is under warranty, we take the repairs at our expense. Cyclofix charges us directly.

    Cyclofix also offers, for 55 €, to assemble your bike when you receive it at home, if you are not at ease with doing it yourself.

    We manufacture all JITENSHA ‘s on demand and have all the parts composing your JITENSHA  in stock. We can instantly ship them (if you wish) or ship them to the cyclofox technician if needed.

    In Annecy and Geneva, we welcome you every day of the week and the weekend (Geneva only), by appointment, to perform all types of repairs and service on your JITENSHA .
    In Basel, our reseller, Voyage Cycling Store, also welcomes you from Tuesday to Saturday, without appointment.

    In all other cities, you can go to most cycle shops to make repairs or adjustments. If your JITENSHA  is under warranty, we will take the repairs to our charge upon presentation of an invoice. Please inform us of the quotation before making the repair.

    Specificities of the after-sales service for E-JITENSHA , electric bikes:
    All of the above applies to E-JITENSHA .

    In addition, thanks to iOS and Android App connected in Bluetooth to your JITENSHA , we are able to make a remote diagnosis to analyze your engine.
    2 types of problems:
    – Software problem: remotely, we are able to “reset” your engine to correct possible inconsistencies between the engine and the application.
    – Hardware problem: for material repairs, our technicians in Annecy and Geneva are trained and have the necessary parts to replace any part of  your engine.
    In the “Cyclofix cities” (Paris, Bordeaux, Lyon, Lille, Grenoble, Strasbourg, Nantes and Rennes (and 3 to come in September 2019: Nice, Montpellier, Toulouse), Cyclofix technicians will be authorized from 1 October 2019 to repaired the engines.
    – If your engine is under warranty and a more consequent repair (or a complete replacement of the wheel) is necessary we pay 100% of transport costs. We have an agreement with 100 Mail Boxes Etc. stores in France, and we will send you a label to return the complete wheel (which is disassembled with a flat key of 17, in 5 minutes and without any technical skill). If you do not want to pack the wheel yourself, and you are close to an MBE center, they will do it for you.

    CARE

    JITENSHA  requires minimal maintenance. Aside from inflating your tires and greasing your chain if necessary, you will not have to worry much about maintenance. For its longevity, we recommend that you park your JITENSHA  as much as possible in a dry place. Give it a little luster with a soft cloth as often as you like.
    In case of problems with your JITENSHA , we can deliver all the parts of a JITENSHA  very quickly.
     The quality of the parts, reliability of our offer and the simplicity of JITENSHA  significantly limit the risk of problem JITENSHA , they are quality parts and their specifications are “standard” which means that you can replace most parts in any repair cycle or you even if you prefer.

    We are delighted to supply all original spare parts to our customers. Contact us for a list of spare parts prices.

    In cities where Cyclofix operates (Paris, Bordeaux, Lyon, Lille, Grenoble, Strasbourg, Nantes and Rennes – from September 2019, Nice, Montpellier, Toulouse), you can also call on Cyclofix technicians who will come to your home or your office to maintain or repair your bike.

    In Annecy and Geneva, we welcome you every day of the week and the weekend (Geneva only), by appointment, to perform all types of repairs on your JITENSHA .
    In Basel, our reseller, Voyage Cycling store also welcomes you from Tuesday to Saturday, without appointment.

    Transport of spare parts:
    We have a partnership with a transport company, which has branches all over Europe (around 100 in France), which allows us to efficiently manage all parts flows when needed.

    4. Contact and company information

    How can I reach JITENSHA ?
    You can reach us by multiple channels et we will answer 7/7 in a few hours.

    Phone: France +33 6 79 60 34 | Switzerland +41 78 636 54 55
    Email: service@JITENSHA .fr
    Whatsapp: +41 78 636 54 55
    Facebook messenger: https://www.facebook.com/JITENSHA .fr/
    Instagram: https://www.instagram.com/JITENSHA .fr/?hl=fr

    Company:
    JITENSHA  is a 2 year old start up with offices and workshops in Annecy, France and Geneva, Switzerland.
    We assemble and deliver our bicycles for France and EU in Annecy and for Switzerland and the rest of the world in Geneva.
    We pride ourselves in manufacturing a small quantity of bicycles with premium service and attention to detail.

    France: JITENSHA  SAS
    RCS 848 256 707
    SIRET 848 256 707 00011.
    EORI: FR84825670700011
    TVA: FR 62 848256707

    JITENSHA  SAS
    9 rue des Terrasses, Cran Gevrier
    74960 Annecy
    France
    +33 6 79 60 34 88

    Switzerland: JITENSHA  sàrl
    IDE JITENSHA  sàrl : CHE-487.531.000
    TVA: CHE-487.531.000 TVA
    3 rue de Buis
    1202 Genève
    Suisse
    +41 78 636 54 55

    If you wish to know more about JITENSHA story, you can go to the story section of the site.

    5. Product information

    Quels sont les matériaux d’un Jitensha ?

    Les cadres et fourches des vélos Jitensha sont fabriqués en alliage appelé “acier chromoly double butted”, mieux connu sous le nom de «Cr-Mo 4130».
    Double butted signifie que l’épaisseur du tube varie: plus épais au niveau des joints pour augmenter la solidité et plus mince sur les autres sections pour diminuer le poids. Le résultat: un bon équilibre entre légèreté et durabilité.

    Toutes les autres pièces sont fabriquées en alliage d’aluminium 6061 (i.e pédalier, guidons, tubes de selle…), aluminium (jantes, pédales, …), microfibre (guidolines, selles…).

     

    Pourquoi ne faites vous pas de cadres en Carbone ou en Aluminium?

    Pour la meilleure polyvalence entre légèreté et une utilisation urbaine quotidienne, les caractéristiques Cr-Mo 4130 sont idéales. Le carbone et l’aluminium sont plus légers, mais plus fragiles et plus raides.

    Qu’est ce que le single speed ou mono-vitesse?

    Une seule vitesse est un vélo classique avec seulement une vitesse, 2 pauses et une roue libre dans le dos. Notre ratio manivelle/pignon, 48T x 18T en fait un vélo très polyvalent: vous pouvez aller très vite, re-démarrer facilement lorsque vous vous arrêtez à une lumière et monter-colline aussi bien en appuyant un peu plus dur sur vos jambes.

     

    Pourquoi uniquement des Jitensha single speed?
    Nous proposons maintenant des vélos 2-vitesses et des vélos à assistance électrique. Découvrez ici.

    L’expérience d’un Jitensha single speed (mono-vitesse) changera votre façon de vous déplacer et de faire du vélo. D’une prise en main déconcertante de simplicité, ils vont vite et ne nécessitent quasiment aucun entretien. Juste vous, la ville, son relief et votre vélo. Essayez, vous adorerez.

    • Design ergonomique et légereté (<10kg – a velib weights 22kg) => vitesse et contrôle,
    • Une vitesse = > pas d’entretien, pas de vitesses qui sautent ou de déraillage, aucun bruit suspect. Juste le plaisir !
    • 100% de contrôle sur votre ride!

    Plus de soucis techniques.

     

    Quelle est la différence entre un single speed et un fixie ?

    Par rapport à un fixie, le single-speed Jitensha dispose d’une roue libre à l’arrière et de 2 freins, comme la majorité des vélos. Vous serez à l’aise dès que vous monterez dessus.

     

    Puis-je faire du single speed dans une ville « vallonnée » ?

    Bien sûr! Nous pédalons à Tokyo, Paris, New York, Genève…! Notre ratio manivelle/pignon, 48T x 18T en fait un vélo très polyvalent. Vous apprendrez rapidement comment optimiser vos itinéraires et arriver à bonne vitesse au pied d’une colline.

    Est-ce difficile de s’habituer à un Jitensha ?

    Vous vous sentirez bien dès que vous monterez dessus! Plus vous roulez, plus vous aimerez l’expérience. Il vous sera difficile de revenir à un vélo avec des vitesses.

     

    Taille

    La taille de votre cadre est importante pour assurer la meilleure expérience. Pour vous guider à faire le bon choix, veuillez utiliser le tableau ci-dessous. Vous trouverez également ces informations sur les pages de la boutique lorsque vous commandez votre Jitensha.

    De nombreux réglages peuvent être faits facilement pour un ajustement parfait quand vous recevez votre vélo: hauteur de potence, hauteur de selle et position par rapport au guidon.
    Nous sommes à votre disposition pour vous aider et vous conseiller advice@jitensha.fr

    Plus d’information ici.

     

     

    Avez vous des moyeux arrières « flip flop » ?
    Non, nos vélos sont uniquement montés avec pignon de roue libre.

    Depuis Juillet 2017, nos roues sont flip-flop. Montées en single speed par défaut. Si vous voulez un montage fixie, merci de le mentionner lors de votre commande.

     

    Construisez-vous des vélos pour Femmes ?
    Les vélos Jitensha conviennent pour toute personne de plus d’1, 62 m. Si vous pensez à des vélos sans un tube supérieur horizontal, laissez nous votre email, et nous vous informerons quand des nouveautés arrivent. service@jitensha.fr.

     

    Combien coûtent vos vélos ?
    Notre prix est simple et vise à être abordable. 5 points de prix pour tous les jitensha conçus sur mesure: €690 (BLACK, Pearl WHITE), €740 (CONCRETE, WHISKY), €790 pour CHROME et €890 pour le COPPER.

    Nos prix sont simples et visent à être abordable. Toutes vos créations JITENSHA qui varient uniquement selon la couleur du cadre choisi : 690 € (noir, blanc), 740€ (concrete, whisky), 790€ (chrome) et 890 € (copper/cuivre).
    2-vitesses: ajoutez 130€ aux prix ci-dessus et E-bike: ajoutez 1380€.

     

    Vendez-vous des pièces détachées ?
    Oui. Si vous avez besoin de pièces de rechange, merci de nous contacter par e-mail à : service@jitensha.fr. Une section sera ajoutée prochainement avec toutes les pièces de rechange, quelques produits japonais inspirants et plus d’accessoires vélo.

     

    Où sont fabriqués les Jitenshas?

    Tous les vélos Jitensha sont assemblés et testés à la main dans notre atelier de Genève en Suisse.

     

    Les composants Jitensha sont sourcés chez les meilleurs fournisseurs/marques de l’industrie au Japon, à Taiwan et en France. La conception du cadre est exclusive et est fabriquée dans une usine familiale à Taiwan, leader mondial des vélos de haute qualité.

     

    Nos pièces ont été soigneusement choisies pour offrir le meilleur mix de qualité et de design. Le meilleur ride au juste prix.

     

    6. Distribution and Showrooms

    Jitensha is sold mainly online to avoid intermediaries and increased prices. We are small online bicycle brand without a shop. If you would like to test drive a Jitensha, you are welcome to come by our offices in Geneva and Paris. Please contact us at service@jitensha.fr if you’d like to visit.

    We have also currated a small number of retail partners in France and Switzerland:

    – Heureux les Curieux Paris 3, pop up store extended until July 28th 2019.

    – The Next Door, concept store, Paris 10,

    – La Garconnière – Paris, Bordeaux

    – Voyage Bicycle Store – Basel

    7. Special requests, corporate sales program

    Demandes spéciales :

    Nous sommes toujours heureux de discuter de toute demande spéciale ou projet que vous pourriez avoir! Alors s’il vous plaît n’hésitez pas à nous envoyer un email à service@jitensha.fr.

    Programme de Ventes Corporate :

    Si vous voulez que vos employés se jitensha pour se rendre au travail et pour promouvoir un mode de transport plus sain, plus doux et plus propre, nous serons heureux de vous aider à développer votre flotte personnelle de vélos jitensha.

    8. Privacy

    We do not sell and will never sell your data!

    We are committed to comply with law relating to data protection specifically when receiving and using personal data. We will use your personal data exclusively to carry out your order and for internal usage. Personal data will not be disclosed to any third party, unless ordered by law or to prevent fraud. You have a right to questions, access, modify, oppose the data to the personal information you have submitted to complete your agreement with us. Accepting our terms and conditions, you agree that we use this data for the execution of this sales contract. By entering your email address on our site, you will receive emails with information, offers, news regarding our Brand and its universe. You can un-subscribe at any time by clicking on the link within the newsletter.

    100% SECURE PAYMENT

                       

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    More on payment

     

    CREATED & HAND-ASSEMBLED IN EUROPE

                       
    Every JITENSHA is assembled for you, on demand, in our workshops (Annecy and Geneva).  Every detail is key to ensure a superb style, a great ride and safety.  

    We welcome you to visit us  if you want to see, touch and try a JITENSHA. 

    FREE DELIVERY*

                       
    * In France and Switzerland. 

    Your JITENSHA arrives at your door in 2 weeks. If you are in a rush, contact us, we will do better!  

    We deliver our E-bikes everywhere in Europe . We deliver worldwide by air our traditional bikes .

    More on delivery

    Ready to ride in minutes

                       
    Your JITENSHA is fully assembled and tested in our workshops. Once tested, the handlebar, pedals, front wheel and saddle are removed. Its all pre-set, so when it arrives you need 4 standard tools, 6 steps and you'll hit the road in10 minutes. No technical skills neeeded. If you are not comfortable, our partner Cyclofix can do the assembly for you. 

    More on assembly

    PREMIUM SERVICE AND ADVICE 7/7

                       
    We are proud to offer a very upscale and personal customer experience and service. Do not hesitate to contact.  You can reach us by multiple channels. We will answer 7/7 in a few hours. 

    Online chat | Phone: +33679603488 or +41786365455 | Email: service@jitensha.fr | Whatsapp: +41786365455

    2 YEARS WARRANTY & outsanding after sales

                       
    All our biycycles are guaranteed for 2 years againsts any material or manufacturing defect. The E-JITENSHA engine and battery as well.  

    Our partner Cyclofix, active in 10 french cities + our workshops in Geneva and Annecy + all parts in stock in our workshops enable us to quickly solve all issues you may face. 

     More on quality and after sales

    NEWSLETTER

         
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